City of Manchester, NH Official Web Site

Circulation Policies

Registration Policy

Resident Card

To obtain or renew a library card, individuals must provide a current photo ID. If the photo ID is not dated and/or does not include an address, additional proof of residency is needed. This can include: a bill or payroll check dated in the last 30 days, a current lease agreement, car registration, tuition bill, or other official dated materials proving eligibility. 

Resident Card

Individuals currently living, working, attending school, or owning property in Manchester, are eligible for a free library card.  The card expires two years after the issue date.

Youth Card

Any child able to write their name up to age 17, who lives or attends school in Manchester, may receive a library card with the consent of their parent/guardian. As mandated in NH RSA 201-D:11, an individual library cardholder has the right to privacy of information regardless of age. This applies to the juvenile/child library card, while still holding the parent/guardian financially responsible for any lost or damaged materials. The library card registration form will be signed for by both the parent and the child. A parent whose account is not in good standing may not use the juvenile/child card in place of their own.

Non-Resident Cards

Individuals not eligible for a Resident Card may purchase a library card for $50.00. The card expires one year after the purchase date.

Internet Card

Individuals not eligible or not wishing to have a Resident Card may be issued an Internet Card. This card will allow them to use the library computers without borrowing privileges. The card expires two years after the issue date.

Transitional Residence

Individuals residing in transitional living situations such as halfway houses, group homes, or emergency shelters are eligible for library cards with a borrowing limit of five items and a thirty day expiration period. These cards can be obtained and renewed with proof that the individual is currently staying in local temporary housing.

Staff will assist people who are unable to complete the registration card themselves. If applicable, legal guardians must sign staff assisted registration cards.

GMILCS Common Borrower Program

The GMILCS Common Borrower program allows patrons with library cards from other GMILCS (Greater Manchester Integrated Cooperative System) libraries to use their card at the Manchester City Library.  These libraries are:  Amherst Town Library, Bedford Public Library, Derry Public Library, Goffstown Public Library, Hooksett Public Library, Kelley Library (Salem), Merrimack Public Library, Nesmith Library (Windham) New England College, and Wadleigh Memorial Library (Milford).  Possession of a Manchester City Library card entitles the bearer to borrow materials from GMILCS libraries.  Some libraries restrict what can be borrowed using the common borrower’s card.

Lost or Damaged Library Cards

The charge to replace a lost card is $5.00.  There is no charge for replacement of damaged cards or cards on which the patron bar code can no longer be read, if the damaged card is returned at the time of replacement.

Materials Circulation Policy

The Manchester City Library lends books, magazines, CDs, cassettes, books on tape, books on CD, CD-ROMS, videos, DVDs, eReaders and framed prints.

Loan periods, renewal periods and overdue fees are as follows:
Type of Material Loan Period Renewal Period Overdue Fee Overdue Fee Limits
Adult Books, Magazines, CDs, Cassettes, Books-on-tape and CD 14 days 14 days $0.25 day

$5.00
per item, per circulation

Children’s Books,
Magazines, CDs, Cassettes, Books-on-tape and CD
14 days 14 days $0.25 day $5.00
per item, per circulation
DVDs/BluRay 7 days 7 days $1.00 day $10.00/Item
Video Games 7 days None $1.00 day $10.00/Item
Framed Prints 60 days None $1.00 day $10.00/Item
eBook eReaders, Curriculum Collection, Leapfrog 14 days 14 days $5.00 day Charges continue to accrue until cost of eBook reader is reached

Materials which have a renewal period and which are not “requested” by another patron may be renewed three times, either in person, online, or by telephone. Materials that a patron may no longer renew, because the maximum number of renewals have been reached, must be returned to the library.   A Library Administrator has the authority to extend the renewal period for any items at his/her discretion. 

Item Limits noted below apply to one library card up to a maximum of 50 total items:
  • Audiobooks (regardless of format): 10
  • Books: 25
  • CDs: 10
  • DVDs (regardless of owning library): 15
  • BluRay: 5
  • eReaders: 1
  • Framed Prints: 2
  • Magazines (Back Issues): 10 [6 issues of any one magazine]
  • Test books: 2
  • Video games: 2
  • Curriculum Collection/Leapfrog: 1
Returning Library Materials

Books, audios, video games, and DVDs may be returned in the outside book and media drops provided.  Framed prints and eReaders must be returned at the Circulation Desk.

Telescope Lending Policy

The Library's Telescope can be checked out by a Manchester City Library card holder who is 18 years of age or older AND in good standing (current, no outstanding fines, fees or overdue materials). The patron must sign a new Borrowing Agreement each time the Telescope is borrowed. The Library will check to make sure the patron's address is correct at check out.

The Telescope can be checked out for a maximum of one week with no renewal and must be given directly to a staff member at the children's circulation desk only. DO NOT leave the telescope outside of the library or in the enclosure of the handicapped entrance, or leave it unattended at the circulation desk. If the Telescope is left unattended outside of the library, the patron will be charged a $25.00 fee for unnecessary risk to the Telescope.

The Telescope cannot be renewed. If there isn't a waiting list for the Telescope upon return, the current patron may re-check out the Telescope after staff have conducted the full check-in process.
The overdue fine for the Telescope is $5.00 per day, with a maximum fine of $350.

If the Telescope is more than 60 days overdue, or is returned damaged beyond repair, the patron will be charged $200 for the Telescope, $80 for the zoom eyepiece, $20 for the telescope carrying case, and $30 for the supportive materials, for a total of $ 350. (This is due to the fact that the Library's Telescope was donated with a zoom eyepiece and cords, written materials, organizational pouch, Starry Night discs, and headlamp, as well as the carrying case, all of which would need to be replaced.) Any missing items will result in charges. Manchester City Library submits library accounts with a balance of $25.00 or more to a debt collect agency after materials have been overdue for a period of 60 days. Submission to debt collect will result in the addition of a $10.00 debt collect fee to the account.

Do not leave the Telescope unattended while it is checked out to you. Do not allow children to play with this device without adult supervision. DO NOT LOOK DIRECTLY AT THE SUN WITH THE TELESCOPE. PERMANENT EYE DAMAGE COULD RESULT.

Please treat the Telescope with care, keeping it in a clean, dry, dust-free place and safe from liquids, extreme temperatures, and from being dropped. All covers should be kept attached to the Telescope at all times.  Do not attempt to clean the Telescope with any chemicals or liquid or store the Telescope outdoors. Keep the dust caps on the front of the telescope and on the focuser when not in use. Make sure to turn off the range finder when not in use.

The Telescope kit includes 1 Orion StarBlaster Telescope; 1 laminated manual; 1 Sky and Telescope article; 1 organizational pouch; 1 telescope carrying case; 1 headlamp; 2 Starry Night discs; 1 National Audubon Society pocket guide; paperback copy Zoo in the Sky; and 3 cords attached to dust caps and related items.
The borrower is responsible for reading the instruction manual for proper care and use, and the Manchester City Library will not be held liable for any injuries incurred as a result of telescope use.

The Telescope may be reserved by calling the library at 624-6550 ext. 328; or going to the library catalog via our website at www.manchester.lib.nh.us.

Damaged and Lost Materials Policy

The charge for minor damage to library materials is $2.00 per item for Print Materials and $10.00 per item for Non-Print Materials. Minor damage of Print Materials includes, but is not limited to missing barcodes, book pockets or hanging bags as well as damaged or missing plastic book jackets. Minor damage of Non-Print Materials includes but is not limited to a broken jewel case, broken or heat damaged audio book cases, the cost of replacing one damaged CD that is part of a Book-On-CD or one damaged tape that is part of a Book-On-Tape.

eReaders: Library customers must pay the full replacement charge for the eBook Reader should it be lost or damaged. If the device is lost or damaged, the replacement charge is $99.00. If the USB charger is lost or damaged, the replacement charge is $10.00. If the sleeve/case is lost or damaged, the replacement charge is $20.00.

Library customers who return library material that cannot be easily repaired or cleaned must pay the full list price of the item borrowed or purchase a replacement copy. The replacement copy must be a new copy of the title and be the exact edition that was damaged or lost. In extenuating circumstances, a library administrator may authorize the acceptance of another edition. Once paid, the library customer may keep the damaged item.

Returned Checks Policy

The library shall charge a penalty of $30.00 for each check that is returned for insufficient funds.

Manchester City Library E-Commerce Policies

Manchester City Library E-Commerce Privacy Policy

In order to use the E-Commerce portal provided through our GMILCS Consortium, patrons must use a valid financial institution issued Credit card and ensure funds are available to pay the selected charges on the customer’s library account. The Manchester City Library (MCL) respects the privacy of patron’s financial information and therefore the GMILCS E-Commerce portal does not copy or record patron’s credit card information. Customers will be directed to a third party service provider, which has been accredited by the Payment Card Industry (PCI) to securely perform credit card transactions between the customer’s financial institution and GMILCS merchant account provider. Patrons may make E-Commerce payments from their home computing devices or in the library on a public computer. The library does not recommend using the library’s public wifi to conduct credit card transactions, because the public network is not secure. The library is not responsible for any theft of personal information or monetary loss that results from the use of our public computers.

Library staff may not handle customer credit cards, but may assist patrons to log into their library accounts. Per New Hampshire State Law: Title 16-Chapter 201:D11, MCL cannot provide any of your personal information to third parties without your permission and cannot sell any personal information to third parties.

Manchester City Library E-Commerce Refund Policy

All payments and convenience fees paid by credit card are final and non-refundable. Convenience fees are non-refundable by the library. If you feel you are entitled to a credit on your library account for a payment, please contact the library.

Delinquent Accounts Policy

Cardholders with more than $10.00 of fines on their cards will lose their borrowing privileges until their fines have been paid.

Delinquent accounts are sent to a collection agency when a fines and/or fees reach a balance of $40.00 or more. Accounts with outstanding materials which have a balance of $40.00 or more and are 60 days overdue will also be sent to a collection agency. A collection fee of $10.00 is added to the account. Borrowing privileges are suspended until the balance on the account is under $10.00.

Reserving Materials Policy

Any circulating item in the library collection may be reserved by a library cardholder. Reserves can be placed at the library, over the phone, or though the library’s automation system.

Items may not be reserved for specific dates. Reserves will be satisfied only at the time the requested items become available. Reserves are filled in the order they are received.

As soon as a reserved item becomes available, the Library will notify the requesting cardholder

Reserved items of all formats will be held in reserve for the requesting cardholder for five days following the day of notification. Reserved items which are not picked up within five days will be given to the next requesting cardholder or, lacking further reserves, be returned into circulation.

Interlibrary Loan Policy

Interlibrary Loan is a transaction in which the Manchester City Library borrows materials from another library on behalf of a patron or another library borrows materials from Manchester City Library on behalf of its patron. An important distinction to make is that this policy refers to materials not available through the self-initiated patron requests available through our GMILCS Consortium.

This service supports the mission of Manchester City Library in providing enhanced access to library materials and information. With our Interlibrary Loan service, patrons have access to materials from libraries throughout New Hampshire and the rest of the United States. Interlibrary Loan serves to greatly expand the range of library materials available to customers without allocating large sums of limited funds for seldom requested materials. Manchester City Library affirms that Interlibrary Loan is an adjunct to, not a substitute for collection development within our organization.

Patron guidelines:

  • A patron can have up to 3 Interlibrary Loan requests at one time.
  • A patron’s library card must be in good standing, up-to-date and have an account balance under $10.00.
  • Patrons will be responsible for reimbursing the library for any postage costs as well as any other charges levied by the lending library or vendor.
  • If a patron chooses not to pick up Interlibrary Loan materials that have been obtained for him/her, up to three times, the privilege of requesting Interlibrary Loans will be revoked for a period of one year. The patron is responsible for any charges incurred obtaining materials.

The Library adheres to the New Hampshire State Library’s New Hampshire Interlibrary Loan Protocol Manual and the National Interlibrary Loan Code of the American Library Association. The library will lend books and other library materials only to other libraries who follow the New Hampshire Interlibrary Loan Protocol Manual or the ALA National Interlibrary Loan Code. Manchester City Library does consider interlibrary loan requests from outside the United States on a case by case basis.

Suspensions

The Library Director has the authority to revoke the borrowing privileges of any borrower who chronically abuses library policies and regulations.

Confidentiality of Library Records Policy

The library’s circulation records and other records identifying the names of library users are confidential. (RSA 201-D:11)

The Trustees, Director or staff shall not make these records available to any agency of the state, federal or local government without consent or by subpoena, court order, or where otherwise required by statute.

Upon receipt of such process, order, or subpoena, the Library Director will consult with the City Solicitor to determine if such process, order, or subpoena is in proper form and if there is a showing of good cause for its issuance. If the process, order, or subpoena is not in proper form or if good cause has not been shown, the Director will insist that such defects be cured.

Museum Pass Policy

Museums and other educational institutions in the region offer library pass programs. The passes are purchased and circulated to library patrons to extend library and educational service. Museum passes, funded with the proceeds from Library book sales, may be borrowed by adults (18 years and older) with a current Manchester City library card with no fines or fees. A pass may be requested up to sixty days in advance with a scheduled date to pick up the pass and a day to use the pass. The pass must be returned by the day after the pass is used. There are a limited number of passes, therefore, patrons are allowed one pass per week and a specific museum pass once a month.

The borrower must have his/her library card with him/her to borrow the pass. The patron must bring the library card that the pass was reserved on. Passes can be picked up either the last day the library is open prior to your visit to the museum or on the day of your visit by 11:00 am. Passes that are not picked up by 11:00 am will be released for another patron to use.

Coupon passes do not need to be returned to the library. All other Passes must be returned the day after the pass is used by the end of business day. It is vitally important that the Pass be returned on time, since another family will be waiting for it. If the pass is returned late, a late fee of $5.00 per day will be charged to the borrower’s account. The pass must be returned in person into the building, not placed in the book drop, or another $5.00 fee will be charged to the borrower’s account.

If the pass is lost, the charge is the replacement cost of the pass, $25.00 minimum.

If patrons reserve a pass and change their plans, they must call us in advance to cancel their reservation. Patrons who reserve a Museum pass and fail to pick it up, will be considered a ‘no-show’. After three ‘no-shows’ in a 365-day period, the patron will not be able to reserve/borrow passes for up to one year.

eReader Policy

The Manchester City Library offers a variety of eReaders, pre-loaded with best-selling titles which the library periodically updates. This service is intended to give library patrons an opportunity to sample the experience of reading an eBook on an eReader.

Because an eReader must be registered to an individual, patrons may use these devices only for reading pre-loaded content. Patrons may not download eBooks using their own library cards. Future eReaders and eBook services may permit the library to ease this restriction.

eReaders are available only to Manchester City Library and West Manchester Community Library cardholders, may be borrowed for 14 days, with one renewal allowed, and must be picked up at the Manchester City Library.

Patrons borrowing a library eReader agree not to transfer content to the device or to remove content purchased by the library from the device. They also agree not to de-register or deauthorize the device and re-register/reauthorize it in their name or anyone else’s name.

eReaders must be returned to the circulation desk and handed to a library staff member, who will check to ensure that all components and accessories (chargers, USB cables, cases, etc.) have been returned. eReaders may not be left in the bookdrop, either outside or inside the building. A $5.00 fee will be charged to the borrower’s account if the eReader is returned in the bookdrop. Library staff will check to ensure that all existing electronic content present on the device when loaned is still present upon return before circulating the device again.

Patrons failing to return the device and its accessories in the same condition it was loaned will incur charges as described under the Damaged and Lost Materials Policy.

Manchester City Library

405 Pine St
Manchester, NH 03104
(603) 624-6550
Email

West Manchester Branch Library

76 North Main St
Manchester, NH 03102
(603) 624-6560

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