Individuals who live, work, attend school, or own property in Manchester, can easily register for a library card at our Main Library or at the West Branch Community Library. Cards issued at either location may be used at both libraries.
Photo identification is required in order to apply for a library card. The identification must reflect the patron’s current Manchester address. If the patron’s photo identification does not have the current address, a bill received within the last 30 days, which states the current address, must accompany the photo identification. Other forms of identification such as personal or payroll checks, car registration, a lease or Mortgage agreement with the address, or a rent receipt with the name and address of the establishment printed on it can also be presented. Individuals who work in Manchester and are non-residents, must bring proof of employment in Manchester in order to be issued a library card. Non-Resident students must present a current tuition bill, syllabus or valid school ID in order to register for a library card.
Library cards with limited access (5 items per checkout) are issued to individuals who reside in transitional living situations such as halfway houses, group homes, and emergency shelters once an agreement has been reached between the library and the director of the organization.
Library cards are not issued to residents of shelters where there are no residency requirements. Basic library services such as Internet use, e-mail access, word processing and use of materials in the library are available to anyone visiting the library.
Children 7th through 12th grade, and under 18 years of age, are issued adult cards, but they do need to have their parent or guardian’s signature on the registration card. The parent/guardian must present a library card or show a valid ID.
Staff will assist people who are unable to complete the registration card themselves. If applicable, legal guardians must sign staff assisted registration cards.
Non-resident cards are issued to individuals who do not live, work full-time, attend school, or own property in Manchester. There is a $50-per-year fee for the non-resident card.
GMILCS Common Borrower Program
The GMILCS Common Borrower program allows patrons with library cards from other GMILCS (Greater Manchester Integrated Cooperative System) libraries to use their card at the Manchester City Library. These libraries are: Amherst Town Library, Bedford Public Library, Derry Public Library, Goffstown Public Library, Hooksett Public Library, Kelley Library (Salem), Merrimack Public Library, Nesmith Public Library (Windham), Danforth Library (New England College), Teti Library (NHIA) and Wadleigh Memorial Library (Milford). Possession of a Manchester City Library card entitles the bearer to borrow materials from GMILCS libraries. Some libraries restrict what can be borrowed using the common borrower card.
Lost or Damaged Library Cards
Lost, stolen, or damaged cards and cards on which the patron barcode can no longer be read must be replaced.
The charge to replace a lost card is $5.00. There is no charge for replacement of damaged cards or cards on which the patron barcode can no longer be read, if the damaged card is returned at the time of replacement.
Materials Circulation Policies
The Manchester City Library lends books, magazines, CDs, cassettes, books on tape, books on CD, CD-ROMS, videos, DVDs, eReaders and framed prints.
Loan periods, renewal periods and overdue fees are as follows:
|Type of Material
||Overdue Fee Limits
|Adult Books, Magazines, CDs, Cassettes, Books-on-tape and CD
per item, per circulation
Magazines, CDs, Cassettes, Books-on-tape and CD
per item, per circulation
||Charges continue to accrue until cost of eBook reader is reached
Materials which have a renewal period and which are not “requested” by another patron may be renewed three times, either in person, online, or by telephone. Materials that a patron may no longer renew, because the maximum number of renewals have been reached, must be returned to the library.
Item Limits noted below are per location up to a maximum of 50 total items:
- Audiobooks (regardless of format): 10
- Books: 25
- CDs: 10
- DVDs: 15 (regardless of owning library)
- eReaders: 1
- Framed Prints: 2
- Magazines (Back Issues): 10 [6 issues of any one magazine]
- Test books: 2
- Video games: 2
Returning Library Materials
Audios must be rewound. Books, audios, video games, and DVDs may be returned in the outside book drop. Framed prints and eReaders must be returned at the Circulation Desk.
Damaged and Lost Materials Policy
The charge for minor damage to library materials is $2.00 per item for Print Materials and $5.00 per item for Non-Print Materials. Minor damage of Print Materials includes, but is not limited to missing barcodes, book pockets or hanging bags as well as damaged or missing plastic book jackets. Minor damage of Non-Print Materials includes but is not limited to a broken jewel case, broken or heat damaged audio book cases, the cost of replacing one damaged CD that is part of a Book-On-CD or one damaged tape that is part of a Book-On-Tape.
eReaders: Library customers must pay the full replacement charge for the eBook Reader should it be lost or damaged. If the device is lost or damaged, the replacement charge is $99.00. If the USB charger is lost or damaged, the replacement charge is $10.00. If the sleeve/case is lost or damaged, the replacement charge is $20.00.
Library customers who return library material that cannot be easily repaired or cleaned must pay the full list price of the item borrowed or purchase a replacement copy. The replacement copy must be a new copy of the title and be the exact edition that was damaged or lost. In extenuating circumstances, a library administrator may authorize the acceptance of another edition. Once paid, the library customer may keep the damaged item.
Returned Checks Policy
The library shall charge a penalty of $30.00 for each check that is returned for insufficient funds.
Delinquent Accounts Policy
Cardholders with more than $10.00 of fines on their cards will lose their borrowing privileges until their fines have been paid.
Delinquent accounts are sent to a collection agency when a fines and/or fees reach a balance of $40.00 or more. Accounts with outstanding materials which have a balance of $40.00 or more and are 60 days overdue will also be sent to a collection agency. A collection fee of $10.00 is added to the account. Borrowing privileges are suspended until the balance on the account is under $10.00.
Reserving Materials Policy
Any circulating item in the library collection may be reserved by a library cardholder. Reserves can be placed at the library, over the phone, or though the library’s automation system.
Items may not be reserved for specific dates. Reserves will be satisfied only at the time the requested items become available. Reserves are filled in the order they are received.
As soon as a reserved item becomes available, the Library will notify the requesting cardholder
Reserved items of all formats will be held in reserve for the requesting cardholder for five days following the day of notification. Reserved items which are not picked up within five days will be given to the next requesting cardholder or, lacking further reserves, be returned to the circulating stacks.
Interlibrary Loan Policy
The Manchester City Library shall request books and other library materials for Manchester City Library cardholders through interlibrary loan services. A patron can request up to 3 items at one time. A patron’s library card must be in good standing, up to date and fine free. An interlibrary loan is a transaction in which books, other library materials, or a photocopy of the material is made available by one library to another upon request or through a vendor. Many libraries place limits on what they will interlibrary loan; as a result restrictions may apply.
Interlibrary loan services are a means of greatly expanding the range of library materials available to customers without allocating large sums of limited funds for seldom-requested items.
Customers will be responsible for reimbursing the library for any charges levied by the lending library or vendor.
The Library adheres to the New Hampshire State Library’s New Hampshire Interlibrary Loan Protocol Manual and the National Interlibrary Loan Code of the American Library Association. The library will lend books and other library materials only to other libraries who follow the New Hampshire Interlibrary Loan Protocol Manual or the ALA National Interlibrary Loan Code. The Manchester City Library does consider interlibrary loan requests from outside the United States on a case by case basis.
The Library Director has the authority to revoke the borrowing privileges of any borrower who chronically abuses library policies and regulations.
Confidentiality of Library Records Policy
The library’s circulation records and other records identifying the names of library users are confidential. (RSA 201-D:11)
The Trustees, Director or staff shall not make these records available to any agency of the state, federal or local government without consent or by subpoena, court order, or where otherwise required by statute.
Upon receipt of such process, order, or subpoena, the Library Director will consult with the City Solicitor to determine if such process, order, or subpoena is in proper form and if there is a showing of good cause for its issuance. If the process, order, or subpoena is not in proper form or if good cause has not been shown, the Director will insist that such defects be cured.